Privacy Policy

Murph’s Mitt Maintenance respects your privacy. This policy explains what information is collected when you contact me, submit a service request, or use this website, and how that information is used.

Information I Collect

I may collect information you provide directly, including:

• Name
• Email address
• Phone number
• Shipping or drop-off information
• Glove details, service requests, photos, notes, and related order information
• Social media username if you choose to provide it
• How you heard about Murph’s Mitt Maintenance

How I Use Your Information

Your information is used to:

• Respond to questions and service requests
• Create, manage, and complete glove service orders
• Send estimates, order summaries, and status updates
• Coordinate drop-off, pickup, shipping, payment, and customer support
• Improve the service process and customer experience

Text Message Updates

If you choose to receive text updates, Murph’s Mitt Maintenance may send SMS messages related to your order, including order confirmations, estimate notifications, service status updates, pickup coordination, shipping information, and customer support messages. Message frequency varies by order. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help.

Sharing Your Information

I do not sell your personal information. I may share limited information only as needed to operate the business, process orders, provide customer communication, send email or text notifications, arrange shipping, maintain the website, or comply with legal requirements.

Photos and Glove Information

If you send or upload glove photos, those photos may be used to evaluate the glove, prepare an estimate, perform service, document the order, or communicate with you about the work. I will not post customer-submitted photos or tag a customer publicly unless permission is given or the customer has requested to be tagged.

Data Security

I take reasonable steps to protect customer information. No website, email system, or online service is completely secure, so please avoid sending sensitive information that is not needed for your glove service request.

Your Choices

You may contact me to update your information, ask questions about your order information, or request that I stop contacting you by text. You may opt out of text messages at any time by replying STOP.

Contact

Questions about this Privacy Policy can be sent to murphsmitts@gmail.com.